Frequently Asked Questions
Everything you need to know about Ko-ken Tools USA
What is the warranty policy on Ko-ken tools?
All Ko-ken tools are manufactured to the highest standards and carry a limited lifetime warranty against defects in materials and workmanship. Please note that normal wear and tear or tool misuse are not covered.
How long does shipping take within the United States?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location relative to our distribution center.
Can I return an item if I am not satisfied?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please contact our support team to obtain a Return Merchandise Authorization (RMA) number before shipping your items back.
Where are Ko-ken tools manufactured?
Ko-ken tools are proudly designed and manufactured in Japan, maintaining a legacy of precision engineering and high-quality steel production.
Do you offer international shipping?
Currently, Ko-ken USA primarily services the United States and Canada. For other international regions, please contact our global sales department for assistance.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.