Returns & Exchanges
At Ko-ken USA, we stand behind the quality of our professional-grade tools and want you to be completely satisfied with your purchase. If a product does not meet your expectations, you may return it within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer service team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Pack Securely
Place the items in their original packaging and ensure they are securely boxed to prevent damage during transit; please include your RMA document inside the package.
Ship the Package
Affix your shipping label and send the package to our designated returns center using a trackable shipping method to ensure safe delivery.
Process and Refund
Once our warehouse inspects the returned tools, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing